Terms & Conditions

Terms & Conditions

Lincs Gas Services Terms & Conditions 

Domestic & Commercial 


These conditions apply to the Contract between you and us. Please read them carefully before signing the quotation.

Words which appear in bold type throughout these conditions have the following meaning.

1.1 Order means the contract between you and us for the installation.

1.2 ‘Installation’ means the supply of the equipment and the work required to install the equipment into the property as described on the 


1.3 ‘Property’ means the property specified in the Order.

1.4 ‘Price’ means the price for the installation as set out in the Order.

1.5 We/us/our means Lincs Gas Services 


2.1 A quotation for the Price of the Installation shall be provided following a survey of the Property. The quotation will become an Order when 

you have agreed to the written quotation, either verbally or returned the signed quotation to us, and we have confirmed acceptance of your 

order and your deposit (if applicable) has been received (please see condition 9.1.1)

2.2 The quotation provides a reasonable estimate of Price but may not be the final price for the installation. Please see conditions 2.4 and 2.5.

2.3 The quotation shall be valid for 30 days from the date of the quotation.

2.4 The quotation assumes that the Property is suitable for the Installation requested and that all necessary facilities, services and supplies 

(including Property’s earthing and the sully of gas, water and electricity) are already supplied or installed at the Property and are in good 

working order and that your existing heating system (where applicable) is suitable for the installation. If we later discover otherwise, we will tell 


2.4.1 What changes or improvements need to be made before we can perform the installation (or complete it if it has already commenced) or 

to ensure proper functionality and/or performance of the installation and what additional equipment and/or work may be required; and

2.4.2 Of any increase to the Price.

2.5 If you wish to vary the Contract please contact us immediately. It may not be possible to accept all variations if we have already incurred 

costs in relation to the Contract. We shall notify you of any change in the Price as a result of the variation.

2.6 We will only carry out Installations used for commercial purposes.

2.7 We will only accept a quotation, Contract, credit application if signed by you in presence at your Authorised Person. No one else may sign 

for you.


3.1 We shall carry out the Installation in accordance with the Contract and any specifications which have been agreed in writing between you 

and us and shall exercise reasonable care and skill in carrying out the Installation and make every effort to ensure that the Installation and the 

equipment used in the Installation will be of satisfactory Quality.

3.2 We will:-

3.2.1 Leave any plasterwork and/or brickwork disturbed during the course of the installation in a safe, weather-tight and secure condition.

3.2.2 Take reasonable care to avoid dirtying or causing unnecessary disturbance to the Property and shall leave the area in which the engineer 

has been working in a clean, tidy and safe condition; and

3.2.3 Remove and dispose of any equipment or materials belonging to you which are to be replaced by equipment supplied in connection with 

the Installation (except any equipment or materials containing asbestos). If we do dispose of any of your equipment or materials we will not be 

liable to pay you for them.

3.3 When installation has been completed we shall:-

3.3.1 Check to ensure that it is operation correctly and set any relevant controls to their optimum settings;

3.3.2 Provide you with the manufacturer’s instructions for the equipment and instructions on how to operate the controls;

3.3.3 Complete the Benchmark certificate and log book confirming that the installation has been carried out in accordance with all relevant 

laws and regulations. It is your responsibility (in addition to those in condition 7) to keep the Benchmark certificate and your log book in a safe 

place as it may be requested for inspection by the manufacturer in the event that the warranty referred to in condition 6 is relied upon; and

3.3.4 Provide any certificates relating to the installation including electrical certificates, which must be provided to you by law.


4.1 We shall only use engineers to carry out the Installation on our behalf who have been approved by us and who are suitably and properly 

qualified to carry out the Installation.

4.2 Our engineers normally work during the hours of 8am and 5pm Monday to Friday. Any appointments arranged at your request, outside 

these hours may incur a charge in addition to the Price.

4.3 Priority Emergency call out charges will apply at prevailing rates and fees.

4.4 All engineers will show an identification badge on arrival and if you wish, you may telephone us on 07860162659 to confirm the engineer’s 

identity. Certified Engineers are on the Gas Safe Register.


5.1 We shall contact you to agree a date to carry out the Installation. If we are unable to carry out the Installation on this date, we will contact 

you to agree an alternative date. We will not be liable for any costs or loss of income that you may incur as a result of any changes of date.

5.2 Our engineers will require access to the property to carry out the Installation. If we cannot gain access to your property on the agreed date, 

an additional charge may be levied, and we will contact you to arrange another appointment. In the event of continued failed attempts to gain 

access to your property, we may cancel your order.


6.1 The Installation includes a 1 year workmanship warranty on the Installation (for any gas boiler dependent on your individual order ‘boiler 

warranty’) from the date of the installation. It is a specific term of the boiler warranty that a correctly completed benchmark logbook be safely 

retained and produced for inspection at the time of any claim, the logbook is evidence of proper installation commissioning and servicing of the 

product and no claim for part and/or labour under the extended guarantee will be agreed unless this term has been complied with. The 

decision of Lincs Gas services final and no correspondence will be entered into. Claims will be processed within 7 days of receiving completed 

details. The warranty is not transferrable to any other person or any other product. Replacement warranty on any replacement part provided 

under this order does not extend the warranty period beyond the boiler warranty period. To benefit from the warranty YOU must :-

6.1.2 The boiler must be serviced by Lincs Gas Services or our approved agent, franchisee or subcontractor within one year of the installation 

date and the details recorded in the Benchmark logbook. You may arrange for this service by contacting us on 07860162659.

6.2.1 Failure and leakage from existing pipework, radiators, valves, taps, gas soundless test etc, due to but not limited to pressurisation;

6.2.2 Faults arising from willful damage caused to or misuse of any of the equipment installed as part of the Installation or allowing a third party 

to do the same;

6.2.3 Any defect which is a result of fair wear and tear; or

6.2.4 Damage or breakage which is accidental, the result of vandalism or caused by intruders

6.3 This warranty will NOT BE VALID if:-

6.3.1 You fail at any time to fulfil the conditions set out at condition 6.1.1 and 6.1.2 above;

6.3.2 You fail at any time to follow the manufacturer’s instructions (whether provided to you verbally or in writing) and relevant standards and 


6.3.3 You alter, repair or attempt to repair at any time any part of the installation, save for a gas safe representative from the equipment 


6.3.4 An unsatisfactory result is obtained from a water test carried out after the installation. Please see condition 6.4 below;

6.3.5 We will flush the system as requested or required as part of the installation process by means of a power flush or chemical flush. We 

would always recommend that a filter be fitted to the equipment in order to maintain the cleaning system. A separate charge will apply or will 

be clearly identified in our quotation.

6.4 Following completion of the Installation we may arrange for a water test to be undertaken, which shall be examined by an independent 

organization in accordance with industry practice. If the result is still not satisfactory then the manufacturer may not be able to extend their 

warranty beyond the standard period of warranty.

6.5 Should a fault that is covered by the warranty occur during the warranty period you should contact us in the first instance by calling 

07860162659 or the direct number of the engineer who installed the boiler as appears on his business card and we shall request the 

manufacturer to resolve the fault. The warranty is for your benefit only and is not transferrable.

6.6 Any additional warranty provided by a manufacturer in relation to any other parts and equipment used as part of the installation shall be 

the responsibility of the manufacturer. The manufacturer’s terms and conditions shall apply.

6.7 Should you require an engineer’s visit as part of any workmanship warranty claim call 07860162659. The call out charge will apply if the 

fault is not related to our installation, however in the event that the fault was part of any work undertaken by others on our installation, or 

found to be on your existing system, the charges will apply and we are not obliged to fix or repair under these circumstances. We also reserve 

the right to retain the call out charge if you fail to keep your appointment.

6.8 Nothing in the warranty affects our statutory rights.


7.1 It is your responsibility unless otherwise agreed in writing to :-

7.1.1 obtain all permissions and consents (for example Planning Permission, Building Consent, consent from Head Contractor Builder Facilities 

Management landlords, local authorities, neighbors, mortgagees access, parking access/permits) which are required before we can carry out 

the Installation;

7.1.2 ensure that all necessary facilities, services and supplies to enable the proper functionality and performance of the Installation (including 

the Property’s earthing and the supply of gas, water and electricity) are supplied or installed at the Property and are in good working order and 

that your existing heating system (where applicable) is suitable for the Installation (including all costs associated thereto);

7.1.3 clear all furniture and fittings from any offices rooms or roof space which we will need to use to carry out the installation and lift any 

flooring other than normal softwood floorboards Floor Coverings, (rubber or tiles) prior to commencement of the Installation and replace such 

flooring following the Installation;

7.1.4 paint the radiators or pipe work and/or box in any pipe work or chase pipe work into the solid floors or walls and replace any flooring 

following completion of the installation; and

7.1.5 Remove any dangerous materials from the property such as asbestos, if any asbestos is removed from the Property you shall produce a 

clearance certificate to our engineer. Our engineer will not be able to carry out further works until the certificate is produced and failure to 

provide this certificate may cause delays and prevent our engineer from completing the installation.

7.2 You acknowledge that it may be necessary to disturb, alter or cause damage to the property and its fixtures and fittings when carrying out 

the installation and that there may be a degree of redecoration required following completion of the installation and that you will be 

responsible for (including the cost of) any redecoration including replacing or repairing damage caused to fixtures, fittings, carpets, decorations 

in property (other than damage caused by our negligence).

7.3 You acknowledge that any structural gantries in the plant room and other working areas meets your HSW and or UK legislation or other 

bodies’ regulations.


8.1 The Price of the Installation includes;-

8.1.1 The cost of the equipment, parts, labour, delivery and any other additional costs specified on the quotation including value added tax at 

the current rate at the date of the Installation; and

8.1.2 The cost of removing and disposing of any redundant equipment removed from the Property during the Installation.

8.2 The Price does not include the cost of making good any disturbances, alterations or damage or any redecoration required to the Property 

following completion of the Installation (except as stated at condition 3.2.1 above)

8.3 If additional work is necessary during the installation which could not have been reasonably identified at the time the survey was carried 

out we will provide you with a quotation for this additional work. If you request us to proceed with the additional quotation the cost of the 

additional equipment and/or work shall be due from you under the Order, if you do not request us to proceed with the additional quotation, 

we will use reasonable endeavors to conclude the original quotation but we will not be liable for any diminished performance or functionality 

of the installation.

8.4 Any equipment installed or to be installed in the installation will remain our property until we have received the payment in full.


9.1 Unless you have trading account with Lincs Gas Services prior arrangement must be made with Customer Service Desk on 07860162659

9.11 Trading Account Customer subject to any special terms we have agreed, you agree to pay the price as follows:-

9.1. Invoices raised and are to be paid by due Date as stated on invoice.

9.1.2 Deposits and project claims (where applicable) shall be paid upon within 7 days or and as agree under contract.

9.2 We reserve the right to request payment of the price in full at any time prior to completion of the installation.

9.3 Payment to be made via Bank Electric Transfer BACS FPO or company cheque


10.1 You may cancel your Contract (unless the installation has already commenced) within 14 days from commencement of the Order by 

writing to us Lincs Gas Services 7 Custom House Street, Sutton Bridge, Spalding, Lincs, PE129UJ and quoting your customer reference number.

10.2 If you cancel the Contract once the date of the installation has been agreed (except where we are in breach of our obligations) we will be 

entitled to fair and reasonable cost including materials equipment purchased or order fee re stock charge purchase price for non-returnable 

items including but not exclusive contribution towards any losses or costs that we suffer as a result of your cancellation.

10.3 In addition to the right at condition 5.2 we may cancel your contract if we are unable to carry out or are prevented from carrying out the 

Installation (or a substantial part of it) due to something which could not have been reasonably identified at the time the survey was carried out 

or which is beyond our reasonable control (including any health and safety issues).

10.4 If you wish us to proceed with the installation before 14 days have elapsed since the commencement of the Order due to the boiler or 

repair service or immediately priority call out charges will apply


11.1 We shall not be liable for any:-

11.1.1 Failure of or to the installation (or any part of it) which is caused by a factor beyond our reasonable control including (without limitation) 

any variation to your gas or electricity supply or inadequate water supply; or

11.1.2 Failure developing to or from your existing heating system following the installation (which has not been caused by our negligence); or

11.1.3 Warranties or negligent or innocent misrepresentations made by our agents or sub-contractors.

11.2 We will not accept liability for any losses you incur that:

(I) were not reasonably foreseeable to you and us when the Contract was formed.

(ii) Were not caused by any default, negligence, act or omission on our part or that of our agents, franchises, employees, engineers or 


(iii) were caused by any default, negligence, act or omission of any part other than us, our employees, agents, engineers or subcontractors or by 

circumstances beyond our reasonable control; or

(iv) Indirect, consequential or business losses.

11.3 Nothing in the conditions affects any statutory rights that you may have or excludes or limits any liability for death or personal injury 

resulting from our negligence or for fraud or any other liability which cannot be excluded or limited by law.

11.4 If, notwithstanding the provisions of condition 11.1 and 11.2, we are found liable to pay you compensation or damages due our breach of 

contract and or negligence or other tort then you agree that our liability to you will not exceed the price paid under this contract.

If you need to give us written notice in accordance with the conditions you should send the notice to HBS Heating Services Ltd, Samuel House 

Tan House Lane Widnes, Cheshire, WA8 ORR


We reserve the right to assign or subcontract any of our obligations contained in the contract, including the carrying out of the installation to 

another provider of similar services provided that we shall not assign our obligations under this contract if this would prejudice your rights 

under it.


If you are the Landlord or Facilities Management of the property, you must be present at the property on the agreed appointment and 

installation dates and sign the completion certificate there as soon as the installation is completed. No one else may sign for you. We cannot 

undertake any part of the installation under the instruction of your tenant or accept any authorisation or approval (whether by signature or 

verbally) from your tenant on your behalf, unless we have otherwise agreed in writing.


15.1 We will process your information to enable us to carry out your order and for administration of the contract (including debt collection), 

risk assessment, marketing and the offering of any of our group company’s products or services (unless you have opted out), market research, 

after sales service, system testing, analyzing your account history and to detect and prevent fraud. Your information may be disclosed to our 

employees, agents, service providers, group companies and assignees for these purposes.

15.2 We may share your information with the persons mentioned in condition 15.1 and relevant trade bodies (including Gas Safe Register) and 

all other associated bodies who may need to pass this information on to the relevant body to comply with Building Regulations or other 

regulatory requirements and/or in order to carry out the installation and any after sales services.

15.3 We may search the files of credit reference agencies to carry out credit checks on you and the agencies may record a copy of the search 

and may share it with other organizations to assist with credit related decision making and to prevent fraudulent activity.

15.4 We may monitor and/or record your telephone calls for security and training purposes.